Terms and Conditions

Customer agrees to following terms and conditions:
Toronto Drapery Cleaning or its authorized agent agrees to perform the work specified in a professional manner using reasonable care to obtain satisfactory results. The professional cleaner is limited in attaining the best results due to condition and nature of the article being cleaned. In undertaking the process of articles for customers, we do not shirk any justifiable responsibility. “The limit of any claim will not exceed two times the price of cleaning of any single item “. We will exercise care in the treatment of items entrusted to us. We will use such processes which in our opinion are the best suited to the texture and condition of the articles, but we cannot be responsible for weak, tender, defective or adulterated materials or such other conditions that could not be determined prior to process. We cannot guarantee color ran or shrinkage during process. We assume no responsibility for trimming, beads, buckles, buttons, squins, suede pieces or leather pieces.
Listed below are conditions, which are the commonly encountered for which we disclaim liability and for which the customer agrees not to hold us responsible:
1. The nature of some spots makes it impossible to restore original color or texture. At times a spot will appear to be even more visible after a general cleaning of the material. Spotting work on rust, liquor, cosmetics, ink, coffee, lipstick stains, and the like, may affect the fabric and is performed at customer’s risk. Also, removal of spots & stains are not guaranteed.
2. Drapes, by nature, has certain permanent characteristics (fluffing, blooming, shading, discoloring, sun-fade) that cannot be changed and may even be highlighted by cleaning.
3. The colorfastness of fabric, leather, vinyl or other material depends on the material and the dyes used in manufacturing. We are not responsible for the adverse effects which may result due to the cleaning process.
4. Backing, lining and other materials and processes used in manufacturing drapes may produce adverse results in the face material when cleaned. There is no way of determining when such results will occur.
5. The customer will not hold the company or its agent responsible for shrinkage.
6. The customer will not hold the company or its agent responsible for color fading due to light, age, wreck or deteriorated material.
7. Due to the specific nature of certain stains, watermarks or discoloration, we cannot guarantee their complete elimination.
8. Company is not responsible for shrinkage, irremovable stains, uncontrollable colors running in the cleaning process due to loose dyes.
9. Some fabrics might change the way they look due to texture and nature of fabric especially for natural fabric such as cotton, silk and linen. We are not responsible for these types of changes.
10. If drapes are not picked up or delivered within 30 days, a storage fee of $10 – $15 per item per month will be applied to the bill. If drapes are not picked up within 6 months, they will be donated.
11. After the drapes are taken down / picked up, if the customer decides to cancel the cleaning for any reason and the wash isn’t started, there will be a minimum charge of third of the total bill amount (or minimum $200) and rest of the deposit will be returned but if the washing process has already started, there will be no cancellation and no refund.
“We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual articles.
Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leather, silk, linen, stain, double-face fabrics, vinyl, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells, and sequins.
In laundering and dry cleaning, we cannot guarantee against color loss and shrinkage, or against damage to weak, old, or tender fabrics.
Differences in count must be reported with the invoice within 48 hours. Unless a list accompanied the bundle, our count must be accepted.”